FAQ
Delivery
When will I receive my order?
Orders take 3–7 days to be fulfilled before shipping. Estimated shipping times:
-
USA: 3–4 business days
-
Europe: 6–8 business days
-
Australia: 2–14 business days
-
Japan: 4–8 business days
-
International: 10–20 business days
Where does my order ship from?
We partner with a global print-on-demand fulfillment company. Your order is printed and shipped from the facility closest to you.
Will I be charged customs fees?
International orders may be subject to customs fees or taxes set by your local customs office. These fees are outside of our control.
Tracking & Shipping Issues
How do I track my order?
You’ll receive a tracking link by email once your order ships.
My order hasn’t arrived. What should I do?
Before contacting us, please:
-
Double-check your shipping address in your confirmation email
-
Contact your local post office
-
Check with neighbors
Returns & Refunds
What’s your return policy?
We don’t offer returns or exchanges. However, if there’s an issue with your order, contact us and we’ll help.
Do you offer refunds?
Refunds are only issued for incorrect or damaged items. Please email us within 7 days of delivery with your order number and photos.
Can I exchange for a different size or color?
We do not offer exchanges. Please check the sizing chart on each product page before ordering.
If you receive a mislabeled item, contact us within 7 days with photos and your order number, and we’ll send a replacement or issue a refund.